Frequently Asked Questions

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What's unusual about calling 9-1-1 from a cell phone?

Because of the way cellular telephone calls are routed, calls to 9-1-1 may not reach the proper dispatch operators. Generally, the police agency that receives a cellular 9-1-1 call is determined by the origination of the call in relation to a specific cellular tower. The Broward Sheriff's Office has received 9-1-1 calls from cellular users in central Miami-Dade County and from as far west as the city of Sunrise.

If you are reporting an emergency via cellular telephone, it's crucial to inform the 9-1-1 operator of your exact location. The appropriate and closest response can then be activated.

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